BUT If a return is required due to an error on our part, we will gladly cover the shipping costs and accept the return. However, if the return is due to a customer-related issue, we will not be able to accept the order back or cover any shipping fees.
FAQ
Q: WHERE IS MAISON ASHSHIFA LOCATED?
A: We are located in the Heart of Dubai, united Arab Emirates. However, we have stock in Lagos & Abuja, Nigeria & Canada
Q: HOW LONG DOES SHIPPING TAKE?
A: Every abaya requires 5–7 days for manufacturing and processing, as each piece is handmade and custom-cut for a flawless fit. Free Shipping usually takes 1 to 5 business days, depending on the location.
Q: DO YOU ACCEPT REFUNDS/EXCHANGES?
A: At Maison AshShifa, each abaya is handmade to order. Once your order is placed, the fabric is cut specifically for your piece, ensuring a perfect fit and one-of-a-kind craftsmanship.
For this reason, we do not accept refunds or exchanges.
However, we do stand by the quality of our work, if there is any sewing or workmanship issue, we will gladly amend it to ensure your abaya meets our luxury standards.
Thank you for understanding and supporting slow, sustainable, and custom-made fashion.
Q: HOW DO I KNOW MY ABAYA SIZE?
A: Please refer to our size chart or send us your full measurement via whatsapp +971557023319 or Instagram DM @maisonashshifa, most especially the height & burst area.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes, we do, free shipping worldwide.
Q: DO YOU SELL WHOLESALE?
A: Yes, we sell wholesale packages for all kind of abayas, mukhawar & kids abayas also. We can also customize your designs and create exclsive designs for you.